Frequently Asked Questions

Nomad Stays is Nomad Adventures' short-term stay booking platform, built for Saudi Arabia and designed to be expat-friendly — guests and hosts across the Kingdom can book and list stays with the same ease as anywhere else.

Instant Book listings confirm your reservation the moment you pay — no waiting on the host. For a Request to Book listing, the host has 24 hours to accept; if they don't respond in that window, the booking is automatically declined and you're refunded in full.

Yes. Every payment is processed by Stripe, our payment processor — Nomad Stays never sees or stores your card number. Payouts to hosts work the same way, through Stripe Connect.

Yes — "Continue with Google" is available on both the guest and host sign-in pages, so you don't need to create or remember a separate password.

Automatically, about 24 hours after guest check-in. Once that window passes, your payout is sent as a Stripe Transfer straight to your connected account — there's nothing to request or claim manually.

You can choose either a 5% fee per booking, or a flat $50/month plan where you keep the full nightly rate on every booking. Guests separately pay a 5% guest fee on top of the nightly rate.

Request-to-book listings give you 24 hours to accept or decline. If you don't respond in time, the request is automatically declined and the guest is fully refunded — so it's worth checking in regularly if any of your listings use Request to Book.

You'll complete Stripe Connect onboarding from your Host Dashboard — this is how Stripe verifies your identity and bank details for payouts. A listing only appears in guest search once that onboarding is finished.

It depends on the listing — hosts choose between four policies (Flexible, Moderate, Limited, and Firm), each with its own full-refund window before check-in. The exact terms are shown on every listing's booking page before you pay. See our full Cancellation Policy for details on each tier.

If a listing requires one, it's held (not charged) through Stripe alongside your payment. If the host doesn't file a claim within 2 days of checkout, it's automatically refunded to you — no action needed on your part.

Phone numbers, email addresses, and links are automatically removed from messages sent through the platform before the other side ever sees them, so you're not exposed if you'd rather not arrange contact off-platform.

Open a ticket through the Resolution Center in your account, or email us directly at support@ksastays.com and our support team will follow up.